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  • The schedule must not be the caregiver's first schedule of the day
  • Both schedules must have actual hours entered
  • The length of time between the end time of the first schedule and start time of the second schedule must be less than the setting for "Max minutes between visits to pay travel time" in the Agency Office Module, Schedule Settings tool.
  • The "Travel time calculation" option in the Schedule Settings tool cannot be set to "No Travel"
  • Either the caregiver or payer (or both) must have the Pay/Bill Travel Time option checked on their Payroll or Billing options.
  • The caregiver or payer (or both) must have a travel rate and maximum minutes of travel time specified on their Payroll or Billing options.
  • Schedules with an "Unavailable" Call Type/Service will not receive or factor in to Travel Time calculations.

If all of the above criteria are met, the caregiver is paid travel time, or the payer is billed travel time, up to the maximum minutes on their Payroll or Billing options.

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  • Open the Schedule Review Module and select the Actual Hours , Finalize or Read for Billing and Payroll tab. 
  • The Start and End Dates must reflect the correct date range for the schedules for which you wish to view/calculate travel time. 
  • Verify that any filtering options that are applied are appropriate. (To view all schedules for the specified date range, do not apply any filters.) 
  • Click the View Data tool in the grid toolbar to load the grid for the specified criteria. 
  • Ensure that all of the schedules for which you want to Calculate Travel Time have a check in the checkbox column. 
  • Click on the Calculate Travel Time tool in the quick access tools in the title bar above the File menuunder the Expenses drop down menu on the ribbon.

THEN. . .
Confirm that you want to calculate Travel Time on the selected schedules. A message will popup when complete. To view the calculated mileage in the Travel Time column in the Main Display grid, you may need to click the View Data button in the toolbar to refresh the information in the grid.

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