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| NOTE: Information displayed on the Telephony Setup tool in the Agency Office Module cannot be modified without assistance from HomeTrak Technical Support. This document describes the various Telephony options that are available, however changes may only be made with the assistance of HomeTrak Technical Support. |
Many of the options under the Telephony Setup tool are dependent on the prompts set up on the toll-free number that the caregivers will call. Making a change to the options selected in the Telephony Defaults screen may also require that changes be made to the prompts the Caregivers will hear when they place calls to the toll-free number. Any changes to the prompts must be made by the HomeTrak Telephony Call Center. Any requests for changes to the prompts the caregiver will hear when they call the toll-free number should be requested by contacting HomeTrak Technical Support.
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