Telephony and E-TimeCards

Concepts

• What is Telephony and How Does it Work?
• Telephony Setup
• How do I find a Caregiver's Telephony ID?

E-TimeCards

• Fix Open E-TimeCards
  • Steps for Fixing Telephony
  • Edit E-TimeCard Screen
  • Edit E-TimeCard Ribbon Glossary
• Completed Visits Report

Raw Calls

• Raw Calls

Schedule Clock-In Status

• Has a Caregiver Clocked in Yet? Screen

Webinars and Training Guides

Schedule Alerts

• Schedule Alerts Overview
• Schedule Alerts Setup

Other Clock in Options

• Using a Mobile Device to Clock in To Schedules
• Mobile Clock-In Configuration

Additional Telephony Features

• Caregiver Instruction Cards
• Task Sets
• Call In Only for Back to Back Schedules
• Breakout Across Back to Back Schedules
• Auto Cancel E-TimeCards
• Auto Fixing E-TimeCards