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Breaks can be set up at the Call Type/Service level, and can be configured to either adjust or be ignored by billing and payroll independently. Some Breaks can also be configured to automatically be applied to schedules, which could be used for example if you wanted to schedule your office staff for a 9 to 5 shift with a 30 minute un-paid lunch break.
Topics
- Configuring Breaks
- Using Breaks in Companion
- Recording Breaks Using the Mobile Apps