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To disable alerts for a specific service (Call Type), edit the Service Call Types in the Agency Office Module, Required Scheduling tab. Check the "Exclude from Reminders/Alerting" check box and save the setup.
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Note: this will also disable /wiki/spaces/HCV5/pages/1278591 Event Reminders for schedules for this Service.
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For more information on how to set up your schedule alerts, please see /wiki/spaces/HCV5/pages/1278354Schedule Alerts Setup.