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The IVR Settings are configured in the Agency Office Module, Optional Tab, using the Telecom/IVR Settings tool under the Remote Access dropdown.
| Field | Description |
|---|
| Phone Numbers | The number(s) that your Caregivers will call must be listed here. (Add your number(s) using the category ‘Telecom and SMS’.) These numbers will be assigned to your office by HomeTrak. |
| Voice Gender | Choose from a Male or Female sounding voice for the IVR system. |
| Default Language | Indicate your system language. |
| Enable IVR Features | | Pending Schedules | If checked, allow Caregivers to use the IVR to listen to listen to available open schedules (schedules with no caregiver where that caregiver is in the list of Pending Caregivers). Caregivers can accept schedules using the IVR. Use the ‘Max Records’ field to limit the amount of events that will be presented. | | Upcoming Events | If checked, allow Caregivers to use the IVR to listen to their upcoming schedules. Use the ‘Max Records’ field to limit the amount of events that will be presented. |
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| SMS Setup | |
| Security Setup | | Auto Create IVR | Automatically create a missing mobile security for a person when they call the IVR. | | Auto Login IVR | Allow automatically created mobile security users to log in to the IVR options using a default PIN which will be the last four digits of their code. Users will be prompted to change their PIN when they first use it. (NOTE: they must call from their own phone in order to reset their initial PIN.) | | Auto Create Mobile | | | Auto Login Mobile | | | Auto Enable Chat | Automatically enable chatting when creating mobile security records. |
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