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IVR Setup
IVR Setup
These settings are protected and can only be configured with the assistance of HomeTrak technical support staff.
The IVR Settings are configured in the Agency Office Module, Optional Tab, using the Telecom/IVR Settings tool under the Remote Access dropdown.
Field | Description | ||||||||||
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Phone Numbers | The number(s) that your Caregivers will call must be listed here. (Add your number(s) using the category ‘Telecom and SMS’.) These numbers will be assigned to your office by HomeTrak. | ||||||||||
Voice Gender | Choose from a Male or Female sounding voice for the IVR system. | ||||||||||
Default Language | Indicate your system language. | ||||||||||
Enable IVR Features |
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SMS Setup |
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Security Setup |
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, multiple selections available,
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