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Break Categories are attached to Call Types (Services) in the Agency Office Module. When choosing Break categories to attach to a Call Type (Service), you can use the Add/Edit tools on the toolbar above the pick list to add Break categories to the list.
| Field | Description |
|---|
Name | The name for this break category in the list. |
Sort | The order to display this item in the list. |
Image | An icon to represent this category. |
Bill Calculation | How break time affects billing. (Blank) | Break time does not affect billing hours | Default Minutes | Regardless of the actual length of a recorded break, use the Default Minutes to adjust billing hours. | Actual < Default, use 0, else use Default | Use the Default Minutes, but do not actually apply the break if the length is less than the default minutes. | Actual Time | Use the actual time of the recorded break to adjust billing hours. | Rounded Actual Time | Use the actual time of the recorded break, rounded to the nearest 15 minute interval, to adjust billing hours. | Actual < Default, use 0, else use Actual | Use the actual time, but do not actually apply the break if the length is less than the default minutes. |
|
Pay Calculation | How break time affects payroll. (Blank) | Break time does not affect payroll hours | Default Minutes | Regardless of the actual length of a recorded break, use the Default Minutes to adjust payroll hours. | Actual < Default, use 0, else use Default | Use the Default Minutes, but do not actually apply the break if the length is less than the default minutes. | Actual Time | Use the actual time of the recorded break to adjust payroll hours. | Rounded Actual Time | Use the actual time of the recorded break, rounded to the nearest 15 minute interval, to adjust payroll hours. | Actual < Default, use 0, else use Actual | Use the actual time, but do not actually apply the break if the length is less than the default minutes. |
|
Auto Create | If no actual break has been recorded, automatically apply break hours when finalizing schedules based on the default minutes. Note: Auto-Populate should also be enabled when using the Auto-Create option. |
Auto Populate | If a break has been started, but not ended, use the Default Minutes to complete the break when finalizing schedules. |
IVR Prompt | (Future expansion) Voice prompt for IVR Telephony system. |
Default Minutes | Default length of the break in minutes. |
Min Schedule Length | Minimum length (in minutes) of schedule to Auto-Create a break of this type. Breaks will not be applied from the "Auto-Create" option if the length of the schedule is less than this value. |
Max Length | Maximum length (in minutes) of schedule to Auto-Create a break of this type. (0 = no maximum) Breaks will not be applied from the "Auto-Create" option if the length of the schedule is greater than this value. |