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A Case Note is any type of event you need to record and report on. Documented Events Case Notes can play two roles:

for documenting significant events (good or bad) involving Employers and/or Participants, and
as a marketing tool to document the minutes of a meeting or conversation with referral sources.

A Case Note will appear in the profiles of all parties involved. You can run robust reports on case notes.

Info

Important fields to use when creating a Case Note:

Field	Why It's Important
Category	Choose the appropriate category when creating case notes to ensure accurate data measurements in your Documented Events Case Notes reports. (The Documented Events Case Notes report can be sorted by Category.)
Who else was involved?	Add all parties involved in this event so the case note will appear in their profile(s).
Notes	If you need to provide more detail about this case note than the explanation field allows, add a Note. Notes are date- and time-stamped.

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