What is Telephony and How Does it Work?
- akapteyn (Unlicensed)
Telephony is a time keeping system that allows your company to eliminate paper time sheets. The Telephony record can actually replace the paper time sheet.
Telephony is not a required component of the scheduling system. Telephony is a feature of HomeTrak that you sign up for in addition to the basic HomeTrak Companion. The call information gathered by Telephony streamlines your Payroll and Billing processes by updating the actual hours worked by the caregivers in the schedules in your HomeTrak Companion system.
How does it Work?
The caregiver dials a toll free number when they arrive at the client's home and does the same when leaving. The system recognizes the caregiver and the client. The system uses 911 technology to determine where the call is coming from, and the caregiver enters their unique HomeTrak ID number on the calls so the system knows who the caregiver is.
Once the call is received the system creates an Electronic Time Card (E-TimeCard) based on the information gathered from the call. The system then matches the electronic time cards together and if the system finds a schedule that it should match to then it will update the schedule with actual hours.
The original calls made by the caregivers are stored in the raw calls portion of the system, and the original data gathered for the call is never modified.
HomeTrak always recommends that the caregiver use the clients home phone/land line number to place their calls.
